Spa Etiquette & Policies

To ensure a healthy, safe environment, Spavia is a non-smoking facility.

Please arrive 15-20 minutes prior to your scheduled appointment time. Starting your treatment on time allows you the full relaxing experience you deserve. Your welcome forms, locker, spa robe, spa sandals and a warm aromatherapy neck pillow will be waiting for you. Make the most of your spa experience by relaxing in our retreat room before and after your treatments. All treatments will end on time. After your Spavia experience, enjoy our signature tea and drink plenty of water.

Appointments may be made online, by calling us directly or by using our Spavia App (download from the App Store or Google Play). App Store (opens in new tab) · Google Play (opens in new tab)

In consideration of other guests and our specialists, we kindly ask that you notify us of any cancellation 24 hours in advance of a single treatment and 48 hours in advance of multiple treatments. All treatments must be reserved with a credit card. We reserve the right to bill half of the amount for missed appointments, for appointments canceled less than 24 hours in advance of a single treatment or for appointments canceled less than 48 hours in advance of multiple treatments. Our policy is designed to respect other guests and to provide compensation to our employees, who rely on us to manage their schedules and their careers with Spavia.

Spavia memberships automatically renew every 12 months. To cancel, please contact your Spavia location directly by phone or email — cancellations cannot be processed online. Memberships may also be paused for up to three months per calendar year; benefits, rollovers, and member savings aren't available during a pause. Once a membership is cancelled, access to unredeemed Membership Treatments, Rollover Treatments, and discounted Gift Cards ends. Spavia reserves the right to modify membership terms with advance written notice.

To maintain an atmosphere of tranquility, please turn off your cell phone or other communication devices. Cell phones and pagers are not allowed in the retreat area or treatment rooms. In addition, purses, bags, and other personal property are not allowed in the treatment rooms. Spavia and its employees are not responsible for lost or damaged personal property, even if items are secured in one of the spa’s lockers.

We accept cash, checks, Visa, Amex, Mastercard. There will be a $20 charge for all returned checks. Prices and treatments are subject to change without notice. Spafinder and Spawish gift cards can be used, but are not accepted at all locations and may not be used with other offers, promotions or discounts.

If you have any ailments, allergies, sensitivities, disabilities or special health concerns, including pregnancy, please let us know in advance so we can best accommodate you. For the safety of mother-to-be and baby, we are only able to provide massage in the second and third trimesters.

Gratuity is not included in the cost of your spa treatment, but is greatly appreciated by your massage therapist or esthetician. If you enjoyed your treatment, it is customary to leave gratuity based on the value of the treatment received. Gratuity envelopes are provided at the reception desk or you may add gratuity to your credit card payment if desired.

We are happy to accept returns on any product within 30 days of purchase for products that are in “as new” condition, in the original packaging, and include accessories unless defective with proof of purchase. Returns will be refunded to the original form of payment. Any product that is not in its original condition, is physically damaged, or is missing parts will not qualify for a return or refund. Treatments and gift cards, including online gift cards, are final sale. Memberships are non-refundable and non-transferable. Members may not use discounted gift cards at any time during or after the cancellation of membership. Gift cards may not be redeemed for cash.