Pre and Post Care

spavia treatment corrective
spavia treatment maintenance
spavia treatment preventative


Arrive to your appointment with freshly cleansed skin and lashes using an oil free wash to remove any oil or makeup.

Preparation for treatment: once arrived at Spavia for your treatment we will provide a lash-safe shampoo to recleanse the eye area once again to ensure the highest of sanitation. The lashologist will also use a primer to remove any residual protein and open the hair follicle to allow for the best bonding of the extension.

Post Care

Congratulations on your beautiful set of eyelash extensions! To maintain your lashes, please follow our simple plan to maximize the results and longevity of your lashes:

Initial 12-48 hours

  • Avoid getting the lashes wet for the first 24 hours following your lash extension application. This includes steam, saunas, swimming pools, heavy sweating from exercise, and showering.
  • Avoid suntan beds for the initial 48 hours following your application.


  • Avoid oil based skincare, mascara (including waterproof), and eyeliner. Only water based (oil free) products are approved. Oil (based products) will affect the adhesion and may cause the lashes to fall out prematurely. If mascara is worn, only wear approved lash extension mascara. Oil based and/or waterproof mascara will interfere with the bond causing premature shedding of the extensions.
  • Do not rub or pull extension causing damage, reducing oils and dirt.
  • Use of all manual lash curlers is prohibited.


  • Please inform your lashologist if you have had any of the following services, including lasers, chemical peels, hydroxyl treatments, or any other acidic substance as they can cause sensitivities.
  • Groom lashes daily with clean mascara wand, ideally when your lashes are wet out of the shower. The lashes are softer and more supple at that time. Curl lashes in an upward motion.
  • Use only approved products for your lash extensions to ensure the longevity of your lashes.
  • Wash lashes with minkys oil free lashampoo daily to keep your lashes healthy and clean.
  • We recommend that you apply true black sealer once or twice per week, particularly if you have oily skin or lashes. This technique will protect and preserve your lashes as well as extend the life of your extensions. Furthermore, protective coating seals and hydrates the lashes as well as keeping them moisturized.
  • Natural lash cycle is 60-90 days. When one lash falls out there is another lash growing in. Therefore, you will need regular fills (about 3-4 weeks after) to keep your lashes looking beautiful.

spa etiquette

gift cards, product and membership purchases

Gift cards are available in any denomination and for any treatment. Gift cards are non-refundable. We also offer a variety of products to purchase for at-home use. Make-up and other product offerings are final sale. Spafinder and Spawish gift cards can be used but are not accepted at all locations and may not be used with other offers, promotions or discounts. Memberships are for a minimum of three months and may not be transferred. Memberships are non-refundable and non-transferrable. Members may not use any discounted bring-a-friend gift cards for personal use at any time; before, during or after their membership. Memberships must be canceled in writing, with 30 days notice, on a Spavia cancellation form. If written cancellation is less than thirty days of auto-renewal, the cancellation will be in effect the following month.

cell phones & personal property

To maintain an atmosphere of tranquility, please turn off your cell phone or other communication devices. Cell phones and pagers are not allowed in the retreat area or treatment rooms. In addition, purses, bags, and other personal property are not allowed in the treatment rooms. Spavia and its employees are not responsible for lost or damaged personal property, even if items are secured in one of the spa’s lockers.


Gratuity is not included in the cost of your spa treatment, but is greatly appreciated by your therapist or esthetician. If you enjoyed your treatment, it is customary to leave gratuity based on the value of the treatment received. Gratuity envelopes are provided at the reception desk.


In consideration of other guests and our specialists, we kindly ask that you notify us of any cancellation 24 hours in advance of a single treatment and 48 hours in advance of multiple treatments. All treatments must be reserved with a credit card. We reserve the right to bill half of the amount for missed appointments or for appointments canceled less than 24 hours in advance. Our policy is designed to respect other guests and to provide compensation to our employees, who rely on us to manage their schedules and their careers with Spavia. Memberships must be canceled in writing 30 days before renewal date.

special accommodations

If you have any ailments, allergies, sensitivities, disabilities or special health concerns, including pregnancy, please let us know in advance so we can best accommodate you. For the safety of mother-to-be and baby, we are only able to provide massage in the second and third trimesters.


Please arrive 15-20 minutes prior to your scheduled appointment time. Starting your treatment on time allows you the full relaxing experience you deserve. Your welcome forms, locker, spa robe, spa sandals and a warm aromatherapy neck pillow will be waiting for you. Make the most of your spa experience by relaxing in our retreat room before and after your treatments. All treatments will end on time. After your Spavia experience, enjoy our signature tea and drink plenty of water.

payment options

We accept cash, checks, Visa, Amex, Mastercard. There will be a $20 charge for all returned checks. Prices and treatments are subject to change without notice. Spafinder and Spawish gift cards can be used but are not accepted at all locations and may not be used with other offers, promotions or discounts.

smoking policy

To ensure a healthy, safe environment, Spavia is a non-smoking facility.

making appointments

Making appointment may be made online or by calling us directly.


Parents and guardians must sign a consent form for any spa guest under the age of 18. We do not offer lash extensions to children under 16 years of age. We ask for assistance in ensuring that they respect the quiet, relaxing environment of the spa.
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