spavia treatment corrective
spavia treatment maintenance
spavia treatment preventative
What should I do to prepare for my treatment?

Arrive to your appointment makeup free. Please cleanse your lashes of dirt, oil and mascara completely. Do not curl your lashes or wear any oil based creams around your eyes the day of your appointment.

How long does it take to apply a full set of lash extensions ?

A full set of classic or hybrid application generally takes up to 2 hours and our full set for volume lash extensions generally takes up to 2 ½ hours. At Spavia we do our best to ensure our guests are comfortable on our spa tables with your choice of serene music.

Will lash extensions damage my natural lashes?

When applied properly lash extensions will not compromise your natural lashes. Our certified lash artists are highly experienced and trained to only apply lashes to natural lashes strong enough to endure the extension. Each person has natural growth phases, causing natural lashes to shed. This is normal and will continue with lash extensions, creating the necessity for lash fills.

How often do I need refills?

You will need to return for refill appointments every 2-4 weeks. You must have 50% of lashes remaining to be considered a refill. Due to your natural lash growth phases this will be slightly different for each guest. Factors such as touching, tugging, using oil based products and steam. Steam may affect the retention, at Spavia we provide lash protection for guests with lashes during facial services where steam is used. At Spavia we provide lash approved home care to ensure our guests can get the most life out of their lashes. Lash extensions are an investment that should be properly cared for.

Can I apply Mascara to my extensions?

We recommend against the use of mascara. Lash extensions provide a fresh mascara look 24 hours a day, reducing mirror time and the mess of running mascara. If you feel you need mascara you must use a lash safe product to ensure it doesn’t compromise the bonding of your lash extensions leading to premature shedding. At Spavia we retail a lash safe mascara that is specially designed for the use with lash extensions.

Can I wear makeup?

Yes of course you may wear makeup with your new lash extensions. Just remember that you can not use oil based makeup products, Including oil based makeup removers.

Can I get my extensions wet?

YES. We require that you keep them dry for the first 24 hours to allow the adhesive to cure properly for the best retention. It is a common misconception that you need to keep your lashes dry at all times. We recommend washing your lashes daily with lash shampoo.

Does the application hurt?

No. The process of applying extensions should be 100% pain free. Our highly trained lash artists will ensure that you are comfortable and relaxed for the duration of your treatment.

Will lash extensions affect my glasses?

No, they will only affect your glasses if the lashes applied are too long. This should be discussed with your lash artist prior to your first treatment.

Can I remove my lash extensions myself?

No, we do not recommend the removal of eyelash extensions at home. The risk of damaging your natural lashes is too high. We suggest you schedule a removal appointment with a trained lash artist to ensure the safety of your natural lashes. During this appointment your lash artist will use a specially formulated remover to remove the extensions, causing no harm to your natural lashes.

Can I upgrade my set from classic to hybrid or volume?

Yes if you currently have classic lashes and would like to upgrade to a hybrid or volume application, please make sure to mention this when scheduling your next treatment. Dependant on how quickly you want to fully transition we may recommend adding our 20 minutes lash boost on to the appointment allowing additional time for the lash artist to best transition into your new look.

I wear contacts can I get eyelash extensions?

Yes! For safety, we request the removal of the contacts during the application. You may bring your personal contact case or we do provide one onsite as well.

Are Eyelash extensions FDA approved?

The FDA currently does not regulate eyelash extensions, as the extension never touches the skin.

Can I still use lash growth serums with my extensions?

Yes! We strongly encourage the use of lash growth serums as they keep the natural lashes growing strong and healthy. However, not all serums are lash extension approved so be sure to use a serum that is formulated for use with extensions. At Spavia we retail a lash safe growth serum for our guests that is both prostaglandin and paraben free.

How do I choose the style?

At Spavia we provide a three step customization process to help you create the desired look for your lifestyle. Our trained lash artists will help you choose the best application and style based on your natural lashes and eye shape.

How long do they last?

Your lash extensions should last 2-4 weeks before requiring a refill. Due to the natural growth phases you will lose 2-5 lashes per day, requiring a refill appointment.

I had my extensions applied somewhere else can I get a refill?

Yes, we require that you have 50% of your last set still remaining. During your consultation the lash artist will review your lashes, if possible we will blend our lashes in with your previous lashes. If the quantity and quality of your lashes in poor, they will need to be removed and a new set applied. This would only be done with your best interest in mind and for the safety of your lashes.

What happens if I have more than 50% of my lashes fall out before I can get in for an appointment?

You may still receive your refill but please know our lash artists may not be able to place as many lashes as necessary in the allotted treatment time to fill out your set. If possible we recommend scheduling a lash boost with your refill appointment. Our lash boost will add an additional 20 minutes to allow for extra time to fulfill your full set.

spa etiquette

cell phones & personal property

To maintain an atmosphere of tranquility, please turn off your cell phone or other communication devices. Cell phones and pagers are not allowed in the retreat area or treatment rooms. In addition, purses, bags, and other personal property are not allowed in the treatment rooms. Spavia and its employees are not responsible for lost or damaged personal property, even if items are secured in one of the spa’s lockers.

making appointments

Making appointment may be made online or by calling us directly.

gift cards, product and membership purchases

Gift cards are available in any denomination and for any treatment. Gift cards are non-refundable. We also offer a variety of products to purchase for at-home use. Make-up and other product offerings are final sale. Spafinder and Spawish gift cards can be used but are not accepted at all locations and may not be used with other offers, promotions or discounts. Memberships are for a minimum of three months and may not be transferred. Memberships are non-refundable and non-transferrable. Members may not use any discounted bring-a-friend gift cards for personal use at any time; before, during or after their membership. Memberships must be canceled in writing, with 30 days notice, on a Spavia cancellation form. If written cancellation is less than thirty days of auto-renewal, the cancellation will be in effect the following month.


Parents and guardians must sign a consent form for any spa guest under the age of 18. We do not offer lash extensions to children under 16 years of age. We ask for assistance in ensuring that they respect the quiet, relaxing environment of the spa.


Please arrive 15-20 minutes prior to your scheduled appointment time. Starting your treatment on time allows you the full relaxing experience you deserve. Your welcome forms, locker, spa robe, spa sandals and a warm aromatherapy neck pillow will be waiting for you. Make the most of your spa experience by relaxing in our retreat room before and after your treatments. All treatments will end on time. After your Spavia experience, enjoy our signature tea and drink plenty of water.

special accommodations

If you have any ailments, allergies, sensitivities, disabilities or special health concerns, including pregnancy, please let us know in advance so we can best accommodate you. For the safety of mother-to-be and baby, we are only able to provide massage in the second and third trimesters.


In consideration of other guests and our specialists, we kindly ask that you notify us of any cancellation 24 hours in advance of a single treatment and 48 hours in advance of multiple treatments. All treatments must be reserved with a credit card. We reserve the right to bill half of the amount for missed appointments or for appointments canceled less than 24 hours in advance. Our policy is designed to respect other guests and to provide compensation to our employees, who rely on us to manage their schedules and their careers with Spavia. Memberships must be canceled in writing 30 days before renewal date.


Gratuity is not included in the cost of your spa treatment, but is greatly appreciated by your therapist or esthetician. If you enjoyed your treatment, it is customary to leave gratuity based on the value of the treatment received. Gratuity envelopes are provided at the reception desk.

smoking policy

To ensure a healthy, safe environment, Spavia is a non-smoking facility.

payment options

We accept cash, checks, Visa, Amex, Mastercard. There will be a $20 charge for all returned checks. Prices and treatments are subject to change without notice. Spafinder and Spawish gift cards can be used but are not accepted at all locations and may not be used with other offers, promotions or discounts.
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