spa etiquette

spa etiquette

Making Appointments

Appointments can be made online or by calling us directly. For spalebrations, an 18% gratuity will be automatically added for all services and there is a 36 hour cancellation policy, otherwise 50% will be charged.


Please arrive 10-15 minutes prior to your scheduled appointment time. Starting your service on time allows you the full relaxing experience you deserve. A locker, robe and sandals will be waiting for you. Make the most of your spa experience by relaxing in our retreat room before and after your services. All treatments will end on time. After your spavia experience, be sure to drink plenty of water.

Cell Phones & Personal Property

To maintain an atmosphere of tranquility, please turn off your cell phone or other communication devices. Cell phones and pagers are not allowed in the retreat area or treatment rooms. In addition, purses, bags, and other personal property are not allowed in the treatment rooms. Spavia and its employees are not responsible for lost or damaged personal property, even if items are secured in one of the spa’s lockers.

Payment Options

We accept cash, checks, Visa, AMEX , MasterCard, and SpaFinder. There will be a $20 charge for all returned checks. Prices and treatments are subject to change without notice. SpaFinder may not be used with any other discounts or promotions.

Gift Cards, Product and Membership Purchases

Gift Cards are available in any denomination and for any treatment. Gift Cards are non-refundable. We also offer a variety of products to purchase for at-home use. Sanitas may be returned within 30 days with a receipt or spa credit without receipt. Make-up and other product offerings are FINAL SALE. SpaFinder gift cards are accepted, but may not be used in conjunction with any promotions or offers. Memberships are for a minimum of three months and may not be transferred. Memberships are non-refundable and non-transferrable. Members may not use $39 or discounted gift cards for personal use at any time. Memberships must be canceled in writing, with 30 days notice, on a spavia cancellation form. If written cancellation is less than thirty days of auto-renewal, the cancellation will be in effect the following month.


In consideration of other guests and our specialists, we kindly ask that you notify us of any cancellation 24 hours in advance of a single service and 48 hours in advance of multiple services. Spalebration cancellations must be made 36 hours in advance, otherwise 50% will be charged. All services must be reserved with a credit card. We reserve the right to bill half of the amount for missed appointments or for appointments canceled less than 24 hours in advance. Our policy is designed to respect other guests and to provide compensation to our employees, who rely on us to manage their schedules and their careers with spavia. Memberships must be canceled in writing 30 days before renewal date.


Gratuity is not included in the cost of your spa treatment, but is greatly appreciated by your therapist or esthetician. If you enjoyed your service, it is customary to leave gratuity based on the value of the treatment received. Please leave gratuity in the form of a personal check or cash. Gratuity envelopes are provided at the reception desk. For parties of 5 or more, 18% gratuity will be added to each service.

Special Accommodations

If you have any ailments, allergies, sensitivities, disabilities or special health concerns, including pregnancy, please let us know in advance so we can best accommodate you.


Parents and guardians must accompany spa guests under the age of 18. We ask for your assistance in ensuring that they respect the quiet, relaxing environment of our spa.

Smoking Policy

To ensure a healthy, safe environment, spavia is a non-smoking facility.

**spavia reserves the right to refuse service to any guest anytime**